• FAQ

    • What should I expect for my first visit?

      Please arrive 5-10 minutes before your scheduled appointment and allow 60-90 minutes for your initial consultation.

    • Can I bring my children with me?

      You are welcome to have your children with you during the appointment. There are toys and books available on-site.

    • Do I need a Doctors referral?

      Private (self-funding) clients do not require a referral to see a physiotherapist. New clients with DVA or a Medicare CDM (Chronic Disease Management) plan require a doctor’s referral.

    • How do I pay for my appointment?

      Payment of the account is due at the time of consultation. Rebates are claimable on ancillary (extras) health cover using HICAPS and EFTPOS facilities on-site. Visa and Mastercard credit cards are accepted. If you have a Chronic Disease Management Plan (CDM), please bring these details with you. Please note that Medicare does not fully cover my professional fee and there may be a small additional cost. DVA patients require a doctors referral. Please bring your DVA card with you to your first appointment.

    • What if I need to cancel my appointment?

      If you are unable to keep your appointment, please call Virginia on 0412 792 730, where possible 24 hours prior to the appointment to re-schedule. A fee may be charged for non-attendance without notice.

    • Is there parking available?

      Street parking is available out the front.